The luncheons with guest speaker dates for 2010 are as follows:
All luncheons will meet at 12:00PM (NOON) / Central Time (1:00PM Eastern)
Please R.S.V.P. Dale Hollow Marketing Group, LLC at (931) 864-8666 to ensure seating.
October 28th – Marshall & Evelyn Weems will present a program called: CUSTOMER SERVICE THE KEY TO GROWING AND KEEPING CLIENTS at Historic Rugby’s Harrow Road Cafe. (read more)
December 2nd - at Grey Gables Bed & Breakfast - Menu & Speaker to Follow
Previous Meeting Archives:
February 25th - Commissioner Susan Whitaker at Foglight Foodhouse (read more)
April 22nd - Marj Flemming at Grey Gables Bed & Breakfast - 12:00PM – 1:30PM (EST) (read more)
June 24-26 - Summer Retreat at Loree Guest Ranch Bed & Breakfast (read more)
June 24th - Wendy Askins, Executive Director of the Upper Cumberland Development District - Planning for the Future of the Upper Cumberland's Aging Population at Loree Guest Ranch Bed & Breakfast (read more)
August 19th - at DelMonaco Winery & Vineyards in Baxter (read more)
October 28th - CUSTOMER SERVICE THE KEY TO GROWING AND KEEPING CLIENTS
presented by Marshall & Evelyn Weems
at Historic Rugby’s Harrow Road Cafe from 12:00PM – 1:30PM (CST) [1:00PM-2:30PM EST]. Please R.S.V.P. Dale Hollow Marketing Group, LLC at (931) 864-8666 by Tuesday, October 26th to insure seating.
Autumnal Menu
Roasted Red Pepper Soup ~ Chicken Florentine on Wild Rice with Roasted Sweet Potatoes ~ Pumpkin Pie
Iced Tea ~ Coffee ~ Water
Price: $15.00 per person (gratuity not included) Payable in Advance or At the Door
brought to you in part by: Grey Gables Bed & Breakfast Inn and Dale Hollow Marketing Group, LLC
Marshall Weems held several positions in banks in Virginia, Ohio, North and South Carolina prior to starting his company, Financial Selling Systems, Inc., from which he retired in 2008. He grew up in Atlanta and St. Louis, began college Missouri School of Mines and Metallurgy and finished at N.C. State. After military service, he went to work for Wachovia Bank.
While in that position, he met and married Evelyn. While he was engaged in banking, she taught math, tutored, taught Sunday School, sang in choirs, subbed at keyboard at church services, and cared for their three daughters. In 1990, after having home schooled their younger two girls for three years, she began working part time at FSS, eventually moving to full time in the financial end of things and being the on site "Mom" for their employees. She too retired in 2008.
Financial Selling Systems was a consulting and training company that worked with community banks and other financial institutions to improve their growth and revenues. The objective was to create "Delighted, Loyal, and Lifetime Customers". The FSS premise was that only happy and satisfied customers stayed with the bank, came back to them for help with additional financial needs, and told others how pleased they were with their relationship.
Their research showed that the way to accomplish this was to identify what each customer wanted and needed and then figure out how to provide it in a way that was mutually beneficial. As a result FSS worked with its client banks over 25 years to create and deliver "THE EXTRAORDINARY CUSTOMER EXPERIENCE," a way of serving and treating customers and prospective customers that caused their clients’ organizations to stand out from their competitors, thus leading to improved growth and revenues. These principals, when applied to a person’s family, friends, coworkers, employees and others, have the same results of positively impacting that persons’ relationship with them.
In their interactive session you will have a chance to experience first hand what type of service leads to the achievement of this objective in your business and what type leads to frustrating your customers creating dissatisfaction.
Program: CUSTOMER SERVICE THE KEY TO GROWING AND KEEPING CLIENTS
Creating Loyal, Lifetime Relationships with Customers [and family, friends and others as well].
Delivering extraordinary customer experiences, over and over are key to building the type of relationships both customers and businesses want. In this highly interactive session you will learn one approach to achieve this using the experiences of the attendees.
December 2nd - at Grey Gables Bed & Breakfast - Menu & Speaker to Follow
Join Us Today!
Benefits Include:
Great Regional Networking & Friendship Opportunities
Learning Experiences through Guest Speakers
Excellent Outings (costs of meals is additional)
400 word description of your business or organization
on the Club website including name, link, and 1 picture (jpg)
All this for just $25/year!
Linda Brooks Jones (co-founder UCWC) / Grey Gables Bed & Breakfast
Dale Hollow Marketing Group, LLC
|
